bet23's Privacy Policy
Your personal information is our highest priority. bet23 keeps all your data completely secure and confidential through SSL encryption and strict security measures.
01. Introduction & Scope
This privacy policy ("Policy") applies to users of the bet23 platform. It describes how we collect, use, store, and protect your personal information.
Purpose of This Policy
bet23 operates a trusted online casino and sports betting platform in Bangladesh. We believe that your personal privacy is a fundamental right. Through this policy, we aim to be transparent about how your information is managed, so you can use our services with full awareness.
By using our platform to open an account, complete financial transactions, or access any service, you are considered to have accepted the terms of this privacy policy.
02. What Information We Collect
bet23 collects only the information that is essential for the proper operation of our services. Details are provided below:
Personal Identification Information
During account registration, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Current address
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical Information
Collected to ensure platform security and performance:
- IP address and device identifier
- Browser type and version
- Login and logout times and activity logs
- Cookie and session data
Gaming Behavior Information
Collected to ensure responsible gaming and improve service quality:
- Play history and preferred game categories
- Betting patterns and session duration
- Self-set limits and exclusion requests
- Bonus claims and wagering progress
03. Purpose of Information Use
bet23 uses the information we collect only for specific and legitimate purposes. We never sell your information to third parties.
- To manage account creation, identity verification, and secure login processes.
- To process financial transactions via bKash, Nagad, Rocket, and bank transfer.
- To provide effective customer support through 24/7 live chat and email support.
- To ensure responsible gaming and identify potentially problematic behavior.
- To prevent fraud, stop money laundering, and detect illegal activity.
- To enhance platform security, resolve technical issues, and improve performance.
- To provide personalized services and relevant information based on your preferences.
- To ensure compliance with this privacy policy and terms and conditions.
04. Information Disclosure & Third Parties
bet23 never sells, rents, or exchanges your personal information with third parties. However, information may be disclosed in the following limited circumstances:
Service Providers
Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank), technical infrastructure, and customer service management. These partners are bound by confidentiality agreements.
Legal Obligations
We may be required to provide information in response to applicable law, court orders, or valid requests from government authorities. We also cooperate with relevant authorities in fraud and money laundering investigations.
Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the new entity. In such cases, we will notify you in advance and this privacy policy will remain in effect.
05. Cookies & Tracking Technologies
bet23 uses cookies and similar technologies to improve your browsing experience. Learn about the different types of cookies below:
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security verification, and remember your preferred language and settings. Disabling these cookies will prevent the platform from working properly.
Functional Cookies
These cookies remember your preferences — such as your favorite game categories, display settings, and account customizations. They make your experience more personalized.
Analytics Cookies
We use analytics cookies to collect anonymous statistics — such as which pages are visited most, where users encounter difficulties, and how the site is used. This information never identifies you personally.
06. Data Security Measures
bet23 follows the highest industry-standard technologies and practices to ensure the security of your information:
SSL encryption
All data exchanged between us and your device is protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems keep our servers protected at all times.
Access Controls
Strict access controls ensure that only authorized personnel can view the minimum necessary information.
Security Audits
Regular security audits and vulnerability assessments keep our platform up to date.
Data Retention Period
Your information is retained throughout the duration of your active account and, after account closure, for a specific period to meet applicable legal and regulatory requirements. Financial transaction records may be retained for a longer period due to long-term legal obligations.
When data is no longer needed, we delete it securely or anonymize it in a way that it can no longer be linked to any individual.
07. Your Rights & Choices
bet23 believes you should have full control over your own information. Your rights are described below:
Right to Access Information
You may contact us at any time to find out what information we hold about you. We will provide you with complete details within a reasonable timeframe.
Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. Keeping accurate and up-to-date information helps us improve our service quality.
Right to Delete Information
You may request deletion of your information when closing your account or afterward. Please note that certain financial records and identity verification data may be required to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. We will stop marketing communications in accordance with your request. It may not be possible to object to the processing of information that is necessary for the core operation of the service.
08. Age Verification & Minor Protection
21+ Age Requirement
bet23 strictly does not provide services to minors. Our platform is for those aged 21 and above only. During account registration, we collect national ID card or passport details for age verification.
If we become aware that a minor is using our platform, we will immediately suspend that account and delete all associated information.
We do not intentionally collect any personal information from individuals under the age of 18. If a parent or guardian believes their child has registered on our platform, please contact us immediately.
09. Policy Changes & Updates
Notification of Changes
bet23 may update this privacy policy from time to time. This policy may be revised to keep pace with changes in technology, the legal environment, or our services.
If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The date of the update will be noted at the top of this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you object to any change, you may request to close your account.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always here for you.
Privacy Support
Our support team is ready to assist in both Bengali and English.
- 📧 Email: [email protected]
- 💬 24/7 Live Chat: Available on the bet23 platform
How to File a Complaint
If you believe that bet23 has violated your privacy rights, please contact our support team first. We will take your complaint seriously and try to provide a resolution within a reasonable timeframe.
If a resolution cannot be reached with the support team, you may pursue the applicable legal remedies. We always stand for transparency and fair process.
11. Summary of Key Principles
The key commitments of this privacy policy at a glance:
- Your information is never sold to third parties.
- All information is protected by SSL encryption.
- Only the information necessary for operating the service is collected.
- Collection of information from minors is strictly prohibited.
- You may request to view, correct, and delete your information.
- You will be notified in advance of any changes.
- 24/7 Support — in both Bangla and English.
- Fair play and transparency are the core principles of bet23.
Safe & Trusted
bet23 is a secure, SSL-encrypted platform where your data is always protected.
Transparent Policies
We believe transparency is the foundation of trust. That is why every process is communicated clearly.
Always by Your Side
For any question or issue, our support team is available 24/7 to help you.